Shipping & Delivery Policy

1. Shipping Coverage

We offer delivery across India, subject to courier serviceability at the customer's PIN code.

Certain remote or restricted areas may experience longer delivery times or may not be serviceable.

2. Shipping Charges

Our standard shipping charges are:

• Orders of ₹500 or above: FREE shipping
• Orders below ₹500: ₹80 shipping charge

The applicable shipping charge will be shown during checkout before payment.

3. Delivery Time

Most orders are expected to be delivered within approximately 5–6 days.

Delivery timelines are estimates and may vary because of:

• delivery location;
• courier availability;
• public holidays;
• festivals;
• high-volume periods;
• weather;
• natural events;
• transport disruption; or
• circumstances outside our reasonable control.

We will make reasonable efforts to ensure your order reaches you as quickly as possible.

4. Customised and Special Orders

Customised hampers, personalised orders, Mystery Scoops or made-to-order products may require additional preparation time where applicable.

Any significant additional preparation period will be communicated where reasonably possible.

5. Tracking

Where shipment tracking is available, tracking details may be shared through the website, email, SMS, WhatsApp or another contact method provided with the order.

Tracking information can sometimes take time to update after a courier pickup.

6. Incorrect or Incomplete Addresses

Customers must provide complete and accurate delivery details.

Please verify your:

• recipient name;
• mobile number;
• house/flat number;
• street/locality;
• city;
• state; and
• PIN code.

If you notice an error, contact us as soon as possible. Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

7. Failed Delivery / Return to Origin

If delivery fails because:

• the address provided was incorrect;
• the recipient was repeatedly unavailable;
• the recipient refused delivery; or
• the courier could not contact the recipient,

the package may be returned to us. If the customer requests reshipment after a return caused by incorrect customer information or recipient unavailability, additional shipping charges may apply.

8. Delayed Orders

A delay caused by the courier does not automatically mean that an order is lost.

Please contact us if your order has significantly exceeded the expected delivery period and we will assist in checking the shipment status.

9. Lost Packages

If a courier confirms that a shipment has been lost in transit, we will review the order and provide an appropriate resolution, which may include replacement or refund depending on product availability and circumstances.

10. Damaged Packages

If your order arrives visibly damaged, please photograph the package before discarding the packaging and contact us promptly.

Clear photographs and/or an unboxing video can help us resolve the issue with the courier or fulfilment team.

11. Contact